Authenticity Guarantee

At RESTOCK3D, we are committed to offering only 100% authentic products. We source our items through reputable channels and conduct thorough quality checks to ensure each product meets the highest standards. Every item is brand new and includes original tags, packaging, and accessories, unless otherwise specified in the product description. For any concerns regarding authenticity, please contact our support team at HELP@RESTOCK3D.CO.UK

What if I suspect an item is not authentic?

If you believe an item you received is not authentic, please contact our customer support team immediately. Provide your order number, photographs of the product, and any other relevant information. We will investigate the matter promptly and take appropriate action.

Once an order is confirmed, our team promptly begins processing to ensure timely dispatch. As a result, we are unable to accommodate modifications to orders after they have been placed.

If you need to make a change:

• Contact us immediately at HELP@RESTOCK3D.CO.UK with your order number and the details of the change.
  
• Please note: Due to our rapid processing times, we may not be able to accommodate changes once the order is in progress.
  

To ensure your preferences are met, we recommend carefully reviewing your order before finalising your purchase. If you have any questions or need assistance before placing an order, our customer service team is here to help.

Once your order has shipped, you will receive a dispatch confirmation email. This will include your tracking number and a link to follow your delivery's progress.

What to Expect

• Tracking will be made available after dispatch, usually within a few hours.
• We ship orders Monday–Friday. If your order is placed after dispatch hours (or over the weekend), tracking may not be generated until the following business day.
  
• Most orders are shipped via Royal Mail, but for certain locations or shipping options, we may use alternative carriers. The chosen carrier will be noted in your dispatch email.

How to view your tracking

• Check your email inbox (and spam/junk folder) for the dispatch confirmation message.

If your tracking isn’t working

• Allow up to 24 hours after dispatch for tracking updates to appear in carrier systems.
  
• If tracking is still unavailable after 24 hours, or if your dispatch email did not arrive, contact us with your order number and the delivery address used.
  
• Our customer support team can be reached at HELP@RESTOCK3D.CO.UK. We’ll investigate and provide you with the latest update.

If part of your order is currently unavailable, we follow a process to help you receive what is ready, and dispatch the remainder as soon as possible.

What happens

• When some items are out of stock, we will ship the products that are available immediately so you don’t have to wait for the entire order.
• The remaining items will be dispatched once they are back in stock, typically using Royal Mail 24 (unless otherwise stated).

What you should do

• Check your order status via your email dispatch notifications to see which items have been shipped and which items are pending.
• If you believe an item has not arrived within an expected timeframe, contact our Help Team (HELP@RESTOCK3D.CO.UK) with your order number, name, and the details of the missing item(s).

What to expect from us

• We will monitor stock and shipment status, and update you as soon as we have information on any pending items.
• If an item cannot be restocked, we will process a refund for that item.
• You will not incur additional shipping charges for separate dispatches caused by stock delays.

We’re very sorry that your order arrived incorrect or damaged. We aim to resolve issues promptly and ensure your satisfaction.

What to do

Contact our Customer Support within 48 hours of receiving your order. Please be ready to provide:

1. Your order number
2. A description of the issue (incorrect item, damage etc.)
3. Clear photographs showing the item, any damage, and the packaging / lab

What we’ll do

• Upon receiving your message, we will review the evidence and assess whether a replacement or refund is required.
  
• If a replacement is available, we will send it to you at no extra cost. If not, we will process a refund to your original payment method.

Return shipping

• Click here to review our returns / exchange policy

If you have any questions or require further assistance, please reach our Help Team at HELP@RESTOCK3D.CO.UK. We are here to help and will ensure your issue is addressed.

Click here to review our returns / exchange policy

We understand that discovering your order has been refunded or cancelled can be disappointing. Below are the most common reasons this may occur and what you can expect.

Common Reasons for Order Cancellation or Refund

• Payment Verification Issues: Discrepancies between the billing address provided and the details on file with your payment provider.
  
• Stock Availability: Items becoming unavailable after your order is placed, often due to high demand or inventory updates.
  
• Shipping Restrictions: Orders placed for delivery outside our service areas or to addresses that cannot be verified.
  
• Order Processing Errors: Mistakes during order review or fulfilment that prevent us from completing your order.

What You Can Expect

• Notification: You will receive an email confirming the cancellation or refund of your order.
• Refund Processing: Refunds are typically processed to your original payment method. Please allow up to 10 business days for the funds to appear in your account, depending on your payment provider.
• Order Status: If your order was partially cancelled, you will only be charged for the items that were successfully processed and shipped.

Need More Assistance?


If you believe your order was cancelled or refunded in error, or if you have further questions, please contact our Customer Support team at HELP@RESTOCK3D.CO.UK. Provide your order number and delivery details to help us assist you promptly.

As a buyer, you agree to pay any applicable local, state, federal, or international taxes, including sales taxes, related to your purchase transaction.

Please note that we do not offer prepaid duties and taxes at this time. Your order may incur customs charges, which will be sent to you via text or email. These charges are typically around 10% of the order price, so please keep this in mind before making your purchase.